Are you trying for a knowledge base plugin for WordPress?
A knowledge base plugin permits you to simply publish documentation, tutorials, and how-to articles. You can set up these sources effectively whereas retaining them aside out of your weblog and touchdown pages.
In this text, we’ll present you the very best knowledge base plugins for WordPress that you need to use.
What to Look for in a Knowledge Base WordPress Plugin?
Whether you run an on-line retailer or promote providers in your WordPress web site, having a knowledge base part permits you to assist your clients with out opening a assist ticket or dwell chat window.
This boosts buyer satisfaction whereas decreasing buyer assist requests. Customer happiness helps you deliver extra enterprise and promote extra merchandise.
Normally, you possibly can publish your assist guides as particular person pages in WordPress. You may publish them as posts and set up them with classes and tags.
However, this makes it tough to maintain assist pages separate from gross sales pages or weblog posts.
A knowledge base plugin permits you to preserve your how-to sources separate and set up them extra effectively.
That being mentioned, let’s check out the very best knowledge base plugins for WordPress.
1. Heroic KB Plugin
Heroic KB plugin is a straightforward to make use of WordPress data base plugin that’s extraordinarily highly effective and fully-featured.
It permits you to add searchable data base to your present website, so your guests can simply discover solutions to their questions. It comes with lightning quick AJAX search characteristic which provides real-time solutions.
You get all of the options you’d count on from a strong data base plugin akin to content material categorization, drag & drop content material ordering, article attachments, show widgets, and extra.
The better part concerning the plugin is their built-in analytics and person suggestions characteristic that allows you to accumulate insights to enhance your present documentation, so you possibly can scale back assist, save time, and develop gross sales.
We used this plugin to construct our developer docs on WPForms web site. Although our workforce has since personalized it a lot additional, that is nonetheless the very best resolution out there.
BetterDocs is a strong WordPress data base plugin that’s each simple to make use of and complete.
It comes with prepared to make use of knowledge base templates for WordPress. It additionally consists of assist for web page builders with widgets. You may use shortcodes to create your personal layouts and insert knowledge base articles anyplace.
It features a highly effective search, floating desk of contents, a knowledge base bot that mechanically tries to search out solutions to cut back assist requests. The plugin additionally consists of person role-based management and insights to view what customers are trying for.
3. Echo Knowledge Base
Echo Knowledge Base is likely one of the finest knowledge base plugins for WordPress. It comes with a straightforward arrange wizard that walks you thru plugin settings. You additionally get a number of layouts to select from with choices to customise each side.
You can select from Basic, Tabs, or Category targeted layouts. Each structure has a quick search bar on the highest, which helps customers shortly discover solutions. You can additional set up articles in classes and tags.
The plugin additionally comes with 500+ icons that you need to use. It additionally consists of shortcodes and templates to create FAQs part and show knowledge base articles throughout your web site.
weDocs is one other glorious WordPress knowledge base and documentation plugin. It is straightforward to make use of and permits you to type your documentation pages into sections, hierarchical docs, and tags.
It has a less complicated interface to handle all of your docs from one display. The plugin doesn’t embody further templates however works properly with all well-liked WordPress themes.
The knowledge base structure is straightforward however environment friendly with sidebar navigation and bread crumbs menu.
5. Encyclopedia / Glossary / Wiki
Encyclopedia / Glossary / Wiki plugin is a versatile WordPress knowledge base plugin that permits you to set up your paperwork in a glossary format. You can set up your docs and articles alphabetically or by class and tags.
It features a easy template to listing all glossary objects. You can add a search widget, allow feedback for particular person articles, and add a filter index to type objects by alphabet.
The plugin supplies a superb choice if you wish to set up your assist pages in a glossary or encyclopedia model. It helps WPML and can be utilized on multilingual web sites.
6. WP Knowledgebase
WP Knowledgebase is one other nice choice to create a knowledge base part in WordPress. The plugin comes with a straightforward to make use of arrange with easier settings.
You can set up your knowledge base articles by classes and tags. The plugin makes use of a easy template with a strong prompt search characteristic on the highest. It mechanically creates a knowledgebase web page upon activation which you’ll edit and alter its title or URL slug.
It additionally consists of widgets for search, classes, and tags which let you simply show knowledge base objects throughout your web site. You can activate feedback on every article and rearrange their show order with easy drag and drop.
BasePress is a helpful WordPress knowledge base and documentation administration plugin. It permits you to simply construct assist pages and paperwork part for your services or products.
It comes with three templates to select from with a complicated prompt search bar that helps customers shortly discover the solutions. You can set up articles in sections, classes, and tags with a straightforward drag and drop interface to reorder articles.
You can add a picture and outline for every part which creates a really neat index web page for customers to browse. The plugin additionally supplies simple customization choices to regulate the looks of your article pages.
8. KB Support
KB Support is WordPress assist and knowledge base plugin that’s simple to make use of and prolong. The plugin comes with a ticket administration system and knowledge base platform to supply an entire assist system that runs in your WordPress web site.
You can simply add articles to your knowledge base part and kind them into classes and tags. After that, there’s a easy shortcode you could add to a WordPress web page to show your knowledge base articles.
Customers can then submit a ticket when they’re unable to search out a solution. This ticket seems in your WordPress dashboard and you’ll reply to the person immediately. There are paid add-ons to increase the plugin’s performance like the flexibility to ship emails, WooCommerce integration, canned replies, and extra.
9. Very Simple Knowledge Base
Very Simple Knowledge Base is a quite simple and minimalist knowledge base plugin for WordPress.
It principally permits you to use your present posts for knowledge base articles after which show them with a shortcode. It then shows the objects sorted by classes and you’ll select multi-column layouts to point out extra classes and articles.
The plugin works with any customized publish sort together with merchandise or occasions. It presents flexibility however doesn’t embody any of the options you might discover in different knowledge base plugins on this listing. The plugin additionally doesn’t provide an choice to simply preserve your common weblog posts separate from knowledge base articles.
You may see : How to Translate Your WooCommerce Store (2 Ways)
Customers might not at all times discover the reply to their query in your knowledge base articles. For occasion, they could have some pre-sale questions, a bug report, or they could merely want a extra private response.
The following instruments will let you take assist past knowledge base articles and increase buyer satisfaction.
WPForms is the finest WordPress type builder plugin in the marketplace. It permits you to simply create any sort of type in WordPress together with a assist request type.
As a small enterprise, you might not have the ability to justify the price of a full-fledged buyer assist platform. WPForms permits you to add a buyer assist type to your web site after which reply buyer queries through e mail.
It has a built-in entry administration system that permits you to preserve a document of all buyer requests. You may even export this knowledge and use it in CRM software program to handle all doable leads.
LiveChat is the finest dwell chat assist software program for small companies. It permits you to add a dwell chat to your WordPress web site and assist clients immediately attain out for assist.
Adding LiveChat helps you exchange extra guests into clients. You can show a dwell chat popup throughout your web site with focused messaging. Users searching the knowledge base will at all times have the choice to get extra assist with out leaving your web site.
Loads of firms lately are selecting to make use of ChatBot as an alternative choice to LiveChat, and typically as a pre-live chat resolution as a result of it’s less expensive.
ChatBot.com makes use of a wise algorithm that can assist you higher serve your clients whereas rising gross sales. It’s the finest chatbot software program for small companies, and we’re within the strategy of utilizing it on our websites as properly.
We hope this text helped you discover the very best WordPress knowledge base plugin for your web site. You might also need to see our comparability of the finest enterprise telephone providers for small companies, and our step-by-step information on methods to add net push notifications in WordPress to extend your visitors.